Support

Send us a message

Tell us what you need and how to reach you. We aim to reply within one business day (Mon–Fri, US Pacific Time). Urgent billing or login issues usually get a same-day response.

What we can help with

• Billing, subscriptions, credit purchases, and refunds
• Account access, sign-in, and password resets
• Bug reports and unexpected behavior
• Feature requests and feedback
• POS integration questions
• Data export or account deletion

Helpful info to include

When you report a bug or unexpected behavior, the following helps us resolve it faster:

• The email address on your Stockcount account
• What you were trying to do, and what happened instead
• Approximate time of the issue
• Device and OS (e.g. iPhone 15, iOS 18, or browser version)

Already signed in?

You can also reach support from inside the app. Head to Account → Support. Requests from there arrive with your account details attached, so they're faster to resolve.

Privacy & terms

See our privacy policy and terms of service.