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Support
Real human, real fast. Email is the quickest way to reach us — most replies go out within one business day.
We aim to reply within one business day (Mon–Fri, US Pacific Time). Urgent billing or login issues usually get a same-day response.
What we can help with
- Billing, subscriptions, credit purchases, and refunds
- Account access, sign-in, and password resets
- Bug reports and unexpected behavior
- Feature requests and feedback
- Square or POS integration questions
- Data export or account deletion
Helpful info to include
When you email us about a bug or unexpected behavior, the following helps us resolve it faster:
- The email address on your StockCount account
- What you were trying to do, and what happened instead
- Approximate time of the issue
- A screenshot if you have one
- Device and OS (e.g. iPhone 15, iOS 18 — or browser version)
Other ways to reach us
You can also send a message through our contact form. Both routes reach the same inbox.
Privacy & terms
See our privacy policy and terms of service.